Frequently Asked Questions
Special Service Partners
1265 Gillingham Rd, Neenah, WI 54956
Hours: Monday - Thursday: 8:00 a.m.-4:30 p.m. CT Friday: 7:30 a.m.-4:00 p.m. CT
2018 Special Service Partners
Q. What products and services does Special Service Partners offer?
Special Service Partners is a manufacturer of tags and labels. Our capabilities allow us to produce a wide
variety of items for an even wider variety of uses. From blank tags and labels, customized printing, single
constructions, tag and label combinations, and even special die cut shapes; we can design a product to
meet your needs. We also have a complete ready-to ship line of products available to fit those quick and
In order to manufacture such a diverse line of products, we have exceptional services hidden behind the
scenes. We have an on-site graphics department, pressmen with years of experience, unlimited types of
finishing and bindery machines, as well as warehousing of large quantity orders for on-demand shipments.
For more details on the products we manufacture, we invite you to contact us at
Q. What types of stock does Special Service Partners print on?
Special Service Partners has a wide variety of presses and therefore, are able to run a variety of stocks.
Many of the traditional stocks are inventoried for quicker turnarounds. Stock materials include but are not
limited to uncoated, CSU colors, C2S, fluorescent colors, index, semi-gloss, permafiber, Tyvek, vinyl,
cohesive, carbonless, and synthetics. For more details regarding our stock types, and their functionality,
please call us at 1-800-558-6443.
Q. How can I request product samples?
You can request product samples from us one of two ways.
- Send us an email: firstname.lastname@example.org with your request or
- Give us a call at 1-800-558-6443
We will be more than happy to send you samples to evaluate or test.
Q. How do I order from Special Service Partners?
We at Special Service Partners would like to make your ordering experience as easy as possible. That is
why we offer you four options for placing orders.
- You can call our toll-free number 800-558-6443 to speak with your sales representative
Monday-Thursday 8:00 am to 4:30 pm, and Friday 7:30 am to 4:00 pm.
- You can email us directly from the website at email@example.com
- You can send your information to us at 1265 Gillingham Road, Neenah, WI 54956.
- You can print out and complete the catalog order form and fax it to us at 1-800-451-7553.
Whichever way you choose, your order will be processed as quickly as possible and confirmed by our
friendly and professional staff.
Q. What is the minimum order Special Service Partners will accept?
For custom orders, our minimum order quantity is 1,000 pieces.
For our ready-to-ship products, the minimum order is $25 in products. Orders between $25 and $100 will
be charged a $10 handling fee.
Q. What are the guidelines for submitting my artwork?
To view the guidelines for submitting your artwork, please click on the link below.
Q. What is the average processing time for orders?
Our catalog items are ready to ship within 24 hours subject to availability. Our average lead-time for
custom orders is three weeks. Exceptions may occur so please contact us at 1-800-558-6443.
Some of the factors that could affect your ship date include press time, proof approval, tooling, stock
availability needed for the order, and the quantity of the order. If an exact ship date needs to be met, we
do have the capability to reserve press time but it is subject to availability and additional fees.
Q. What are the Product Terms and Warranties for Special Service Partners?
To view our product terms and warranties, please click on the link below.
Product Terms and Warranties
Q. What payment options are available for my order?
We accept checks, Visa, MasterCard, American Express, or you can apply for a line of credit. To apply for a
line of credit please complete a credit application and fax or email it to us. For faster processing of your
initial order, we recommend sending a check or using a credit card. This ensures that your order is not
delayed while collecting information from credit references.
Checks should be made out to Special Service Partners, note your invoice or order number, and mailed to:
Special Service Partners
PO Box 841741
Dallas, TX 75284-1741
For rush orders you may chose to expedite check delivery by using a shipping method such as UPS next day
air and ship to:
Special Service Partners
1265 Gillingham Rd
Neenah, WI 54956
Q. How does Special Service Partners ship their products?
Our shipping department takes great care to ship your product the most secure and economical way
possible. Orders are shipped best way, prepay and add to invoice unless specified on your order.
Q. What are the shipping and receiving hours for Special Service Partners?
Monday-Thursday: 7am - 4pm CST
Friday: 7am - 3pm CST